At FARMstuff, we’re committed to providing high-quality agricultural products and trusted support. We understand that occasionally, an order may not meet expectations. This policy outlines how we handle returns, replacements, and refunds in compliance with Australian Consumer Law (ACL).
You may be eligible for a return or exchange if:
The product is faulty, damaged, or defective upon delivery.
You received the wrong product or incorrect quantity.
The product does not match the description on our website.
To start a return, please contact our support team within 14 days of delivery via:
admin@farmstuff.com.au
1800 327 678
We do not accept returns for change of mind once an order has been processed,
as herbicides and agricultural chemicals are regulated products that cannot be safely restocked once shipped.
If you’re unsure about a product before purchase, contact our team for advice to ensure suitability before ordering.
If your order arrives damaged or faulty:
Take clear photos of the packaging and product.
Email the photos and your order number to admin@farmstuff.com.au within 7 days of receiving the item.
We’ll assess your claim and, if approved, arrange a replacement or refund.
Depending on chemical safety rules, we may require the product be returned for inspection or safe disposal.
Approved refunds will be processed to your original payment method.
Please allow 7–10 business days after approval for the funds to appear in your account.
Shipping costs are non-refundable unless the return is due to our error or a product defect.
Because of chemical handling and safety regulations, the following items cannot be returned:
Opened or used herbicides or agricultural chemicals.
Products not in their original packaging.
Items exposed to contamination, misuse, or incorrect storage conditions.
If you received the wrong item, please contact us within 7 days of delivery.
We’ll arrange collection and dispatch the correct product at no extra cost.
All returns must be packaged securely and, where required, labeled in accordance with Australian Dangerous Goods (ADG) transport standards.
FARMstuff will advise whether return freight is prepaid or customer-paid, depending on the nature of the return.
For returns, refunds, or order queries:
admin@farmstuff.com.au
1800 327 678
https://farmstuff.com.au
Nothing in this policy limits your rights under the Australian Consumer Law (ACL).
You are entitled to a repair, replacement, or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
This Returns & Refunds Policy is part of and governed by our
Terms & Conditions page.